We are so grateful to announce that on Monday March 30th we were able to resume internal operations with a small staff and extra precautions in place. We continue to be closed to the public and our workshops are still on hold at this time.
Some of the precautions we have put in place include the following:
- Reduced staff in the building to allow for safe social distancing between workers.
- Full stop of tool sharing during working hours as well as increased sanitation of all commonly used tools and work surfaces.
- Open door policy within the facility to reduce the touching of commonly used surfaces such as door handles.
- Only staff or essential services are permitted within the building.
As most of you are unable to leave your homes, we are working on new ways to meet and serve you in this changing environment.
Please feel free to reach out to us with any questions you have. Currently the best way to contact is by email.
For RETAIL inquiries please email info(at)kitras.com
For WHOLESALE inquiries please email orders(at)kitras.com
PRODUCTS AND SHIPPING:
Our limited staff does mean a slower production rate and a limit on some of the items we can produce at this time. Currently we are unable to produce our very large items (such as Gazing Balls, Spires and 10” Trees) as they require the close work of teams and the sharing of tools. We do still have some stock of these items and will keep you updated!
We are also only shipping three days a week instead of everyday. Thank you for your patience as it takes us a little longer to process your order.
Thank you for your continued support and understanding. These are truly extraordinary times we are all experiencing. Here at Kitras we are immensely grateful for your ongoing support, patience, and love of our products. We wish you all good health and love.
Stay safe and please stay in touch. We love hearing from you!
- Kitras Family