Contact Us

Have a question? Please review our Frequently Asked Questions page, Blogs, or "see full product details" tabs. If your question remains unanswered please email us!

We are available Monday to Friday from 8:30am to 5pm (EST) to answer your inquires. 

Our website is full of resources that may answer your questions right away:

  • For blogs with photos about how & where to display Kitras products, check out the Inspiration page under the Learn tab (located across the top of any page).
  • Dimensions & other recommendations for every item are available on each product's page under Product Specs or Use & Care. Select see full product details on any product's quick-view page to access that info.
  • Our FAQ page addresses an abundance of topics - sizing, availability, turnaround, gifting, shipping, damages, wholesale, and so much more!  

If you have reviewed these resources and your question remains unanswered please contact us; we would be happy to assist you! 

Please allow 48 hours for a response.

530 Dickson Drive
Fergus, Ontario
N1M 2W7

Monday to Friday 8:30am to 5:00pm (EST)


Additional Notes

Our office is currently closed to the public due to COVID-19 and we have reduced staff on site. While we can’t welcome you to our site in person, we are able to answer your questions and inquires through email or by phone. If you are a local retail customer you can also visit our new store in Elora. Check out the Retail Store link below for hours and location (Elora store staff cannot assist with online order inquiries).