*We will be closed Monday February 19th for the Family Day long weekend.
Our website is full of resources that may answer your questions right away:
- Our FAQ page addresses: sizing, availability, turnaround, gifting, shipping, damages, wholesale, and so much more!
- For how & where to display Kitras products, check out the Inspiration page under the Learn tab (located across the top of any page).
- Dimensions for every item are also available on each product's page. Select see full product details on any product's quick-view page to access Product Specs, along with Stories, and Use & Care.
If you have reviewed these resources and your question remains unanswered please contact us; we would be happy to assist you!
Please allow 48 hours for a response (keeping in mind, we will not be responding during weekends or holidays).
email@example.com (For retail inquires: personal/ gifting)
firstname.lastname@example.org (For wholesale inquires/ on behalf of a business)
1-800-439-6393 (Head Office)
530 Dickson Drive
Monday to Friday 8:30am to 5:00pm (EST) (Office hours)
Our office is not open to the public, but we are able to answer your questions and inquires through email or by phone.
If you are a local retail customer you can visit our store in Elora. Check out the Retail Store link (at the bottom of the page) for hours, address and phone number. *Please note* Elora store staff cannot assist with online retail orders or wholesale inquiries.