Contact us

Important Information:


Showroom is closed to the public and workshops are still on hold at this time.

(Hours provided on our Facebook page or Google refer to our office hours.) 

Some of the precautions we have put in place include the following:

  • Reduced staff in the building to allow for safe social distancing between workers.
  • Full stop of tool sharing during working hours as well as increased sanitation of all commonly used tools and work surfaces.
  • Open door policy within the facility to reduce the touching of commonly used surfaces such as door handles.
  • Only staff or essential services are permitted within the building.

As most of you are unable to leave your homes, we are working on new ways to meet and serve you in this changing environment. 

Please feel free to reach out to us with any questions you have. Currently the best way to contact is by email.

For RETAIL inquiries please email info(at) 

For WHOLESALE inquiries please email orders(at)

We are also reachable through our social platforms Facebook and Instagram. Please be patient with our response time, we are doing our best to manage these changes as efficiently as possible for you. 

Please call 1-800-439-6393 if you need to speak to someone directly


Our limited staff does mean a slower production rate and a limit on some of the items we can produce at this time. Currently we are unable to produce our very large items including: 10" & 12" Gazing Balls, 12" Spirit Balls, 13" Sun Discs, Spires and 10" Pumpkins, as they require the close work of teams and the sharing of tools. We will keep you updated!

We are also only shipping three days a week instead of everyday. Thank you for your patience as it takes us a little longer to process your order.

Thank you for your continued support and understanding. These are truly extraordinary times we are all experiencing and here at Kitras we are immensely grateful for your ongoing support, patience, and love of our products. We wish you all good health and love.

Stay safe and please stay in touch. We love hearing from you!

- Kitras Family