Our website is full of resources that may answer your questions right away:
- Our FAQ page addresses: sizing, availability, turnaround, gifting, shipping, damages, wholesale, and so much more!
- For how & where to display Kitras products, check out the Inspiration page under the Learn tab (located across the top of any page).
- Dimensions for every item are also available on each product's page. Select see full product details on any product's quick-view page to access Product Specs, along with Stories, and Use & Care.
If you have reviewed these resources and your question remains unanswered please contact us; we would be happy to assist you!
Please allow 48 hours for a response (keeping in mind, we will not be responding during weekends or holidays).
info@kitras.com (For retail inquires: personal/ gifting)
orders@kitras.com (For wholesale inquires/ on behalf of a business)
1-800-439-6393 (Head Office)
530 Dickson Drive
Fergus, Ontario
N1M 2W7
Monday to Friday 8:30am to 5:00pm (EST) (Office hours)
Additional Notes
Our office is not open to the public, but we are able to answer your questions and inquires through email or by phone.
If you are a local retail customer you can visit our store in Elora. Check out the Retail Store link (at the bottom of the page) for hours, address and phone number. *Please note* Elora store staff cannot assist with online retail orders or wholesale inquiries.